Loyalty Blog

Loyalty Leader
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April 26, 2017

Smile! It Increases Your Face Value

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April 26, 2017

Turn Off Your Toys During Meetings

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April 19, 2017

Invisible Employees Make Customers Disappear

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April 5, 2017

One Rude Employee Can Cost a Business Big Money

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April 4, 2017

Training is an Investment, Not an Expense

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March 30, 2017

Time is Precious to Your Customers

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March 23, 2017

Shift Into Neutral Before Talking to Customers

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March 15, 2017

The Customer Loyalty Alphabet

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March 8, 2017

Cut Corners on Service and You Will Lose Customers

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March 1, 2017

These Customers Keep Bugging Me

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February 23, 2017

Misspelled Words Will Embarrass You and Annoy Customers

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February 16, 2017

Be Careful Not to Criticize Your Customers

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February 8, 2017

What to Do When Your Boss is a Bully

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February 1, 2017

Equip Employees to Go the Extra Mile

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January 30, 2017

When it Comes to Service, Good Intentions Don’t Count

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January 30, 2017

How to Handle the Office Bully

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January 19, 2017

Puttin’ on the Ritz

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January 19, 2017

Wanted: Friendly Employees!

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January 19, 2017

Article Reprint Guidelines

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January 18, 2017

Follow the 10-10 Rule to Wow Your Customers

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January 10, 2017

Loyalty is Built through C.A.R.I.N.G. Service

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January 9, 2017

Rethink, Retool and Refuel Your Sales Efforts

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December 28, 2016

Pamper Your Loyal Customers to Increase Sales

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December 27, 2016

Your Customers Are Your Sales Team

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December 26, 2016

You Are About to Lose a Customer: Early Warning Signs

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December 21, 2016

Naughty or Nice? Check Your List Twice

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December 14, 2016

Managers Beware: Your Employees Are Watching You

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December 7, 2016

Are You “Shoulding” On Your Customers?

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November 30, 2016

Handwritten Thank You Notes Will Revitalize Customer Loyalty

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November 17, 2016

Get to Know the “Other” Side of Your Co-workers

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November 10, 2016

A Warm Welcome to My New Subscribers!

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November 10, 2016

Failure to Return Calls Drives Customers Away

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October 3, 2016

7 Ways to Pick Someone’s Brain Without Burning a Bridge

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August 30, 2016

How Do You and Your Customers Behave?

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August 24, 2016

You Need to Earn Respect to Achieve Success

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August 10, 2016

A Customer Grudge Can Last Forever

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April 1, 2016

Music to Your Customer’s Ears

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March 16, 2016

Rules of Engagement: 10 Networking Power Questions

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March 15, 2016

Check Your Baggage at the Door

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January 11, 2016

Do You Work for a Loyalty-Focused Company?

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September 24, 2015

Customer Service Ownership-Everyone Wins!

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April 30, 2015

No Time for Training? No Problem!

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April 30, 2015

Plant Your Feet and Watch Success Pass You By

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July 29, 2014

No Need to Teach Your Customers a Lesson

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June 3, 2014

How to Drive Away a Customer in 30 Seconds Flat

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May 8, 2014

Manage Your Customers Moments of Truth

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April 23, 2014

Foul Language Taints Customer Loyalty

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April 9, 2014

Show Gratitude to Keep Your Volunteers

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March 20, 2014

Put Employees First and they Will Take Care of the Customers

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March 14, 2014

Give Networking Time…”Channel 12’s on the Line”

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February 26, 2014

10 Surefire Ways to Lose Great Employees

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February 20, 2014

Dog Bone Leads to Loyalty

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February 14, 2014

Your Customers Are Your Job Security!

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January 22, 2014

Employees Who Deliver Poor Service Have a Lot to Lose

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January 22, 2014

FAQ: Does Debra Schmidt Deliver On-site Employee Training?

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December 16, 2013

Monalisa is a Master of the Art of Service

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November 27, 2013

Take a Field Trip to Improve Customer Service

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November 15, 2013

Toothpick Shatters First Impression

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September 27, 2013

Blunders and Basics of Cell Phone Etiquette

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September 18, 2013

Salad, Alzheimer’s, and Spectacular Service

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September 4, 2013

How to Celebrate Customer Service Week

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September 4, 2013

Ignite a Spirit of Service! Celebrate National Customer Service Week

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July 24, 2013

Harley Hoopla: Building Customer Loyalty

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June 14, 2013

Do You Know Your Anger Style?

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June 7, 2013

Don’t Be a Deadbeat Volunteer

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May 30, 2013

Effective Employee Training Extends Beyond the Classroom

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May 17, 2013

Turn On Your Charm to Get Great Service

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May 10, 2013

Wiggle the Bread to Delight Customers

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May 10, 2013

7 Tips for Hiring the Right Employees

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May 2, 2013

6 Simple Questions to Make You More Productive

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April 24, 2013

Put Your House in Order Before You Begin Marketing

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April 17, 2013

You’re Invited to Deb’s May 2 Presentation

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April 17, 2013

Have Pile Will Travel

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March 27, 2013

Laughing Your Way to Loyalty

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March 26, 2013

5 Keys to Customer Loyalty

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March 21, 2013

Tune Up Your Telephone Skills

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March 14, 2013

Power Up Your Resume to Help You Land a Job

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March 7, 2013

Disengaged Employees Don’t Care

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February 19, 2013

Loyalty Leader University: Online Training

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February 19, 2013

Good Customer Service Intentions Don’t Count

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February 13, 2013

Are Customers Always Right…Even When They’re Wrong?

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January 16, 2013

IT Professionals Need to Deliver Cutting Edge Service

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December 7, 2012

Animal Shelter Angel

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November 14, 2012

Put Down the Mouse and Pick Up the Phone

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October 31, 2012

“Fine” is a Dangerous Word in Business

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October 31, 2012

How to Deliver Seamless Service to Your Customers

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October 24, 2012

Is ‘The Customer Is Always Right’ a Thing of the Past?

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October 10, 2012

Chatting with Customers is Not a Waste of Time

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October 3, 2012

How to Keep Your Customers During a Weak Economy

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September 19, 2012

Celebrate National Customer Service Week October 1-5

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September 11, 2012

Why So Many Managers Fail

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August 17, 2012

Psst! Gossips Can Be Fired

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July 24, 2012

Do Your Customers View You as Trustworthy?

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July 18, 2012

It’s Called Service for a Reason

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July 12, 2012

Equip All Employees To Go The Extra Mile

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July 12, 2012

All Aboard for the Extra Mile

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July 2, 2012

Give Your Customers Service They Don’t Expect

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June 29, 2012

5 Ways to Improve Employee Attitudes

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May 24, 2012

Why Customers Get Angry…Even When You’re Nice

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April 27, 2012

Quote of the Day

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April 26, 2012

Stay in Touch Without Smothering Your Customers

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April 8, 2012

Old-Fashioned Service Still Counts

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April 7, 2012

Quote of the Day

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March 22, 2012

You Are in Sales, No Matter What Your Title

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March 2, 2012

Everyone at Work is on the Same Team

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March 1, 2012

Lack of Follow-up Translates into Lost Sales

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February 24, 2012

Give Your Customers Solutions Instead of Excuses

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February 16, 2012

Sales and Service Are Not Separate Departments

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February 2, 2012

Fax Me a Copy of Your Facial Expression

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January 18, 2012

Is Your Service Worth Bragging About?

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January 11, 2012

Self-Assessment – Are You a Positive or Negative Listener?

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January 11, 2012

9 Ways to Become a Better Listener

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December 29, 2011

Possibility Thinking Energizes Employees

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December 15, 2011

How to Increase Your Value to Your Boss

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December 8, 2011

Bring Manners Back to the Workplace

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November 16, 2011

7 Ways to Build Customer Loyalty During the Holidays

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November 1, 2011

What Kind of Customer are You?

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October 26, 2011

Why Should I Care About Customer Loyalty?

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September 29, 2011

What Do People Really Want From Their Jobs?

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September 13, 2011

How to Hire Customer-Focused Employees

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September 13, 2011

Loyalty Challenge #12

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September 8, 2011

Celebrate “Customer Service Week” to Inspire and Reward Employees

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September 8, 2011

Loyalty Challenge of the Week Sept. 8

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September 8, 2011

Quote of the Day Sept. 8

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September 1, 2011

Loyalty Challenge of the Week-Sept. 1

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September 1, 2011

Quote of the Day-Sept. 1

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September 1, 2011

Walk in Your Customers’ Shoes

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August 18, 2011

Loyalty Challenge of the Week-August 18

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August 18, 2011

Quote of the Day August 18

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August 18, 2011

Customer Silence is Not Always Golden

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August 3, 2011

Loyalty Challenge of the Week August 3

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August 3, 2011

Weak Words Spell Trouble on the Telephone

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July 21, 2011

Take Time to Praise Your Co-workers

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July 6, 2011

Quote of the Day July 6

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July 6, 2011

Loyalty Challenge of the Week July 6

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June 30, 2011

Patient Loyalty Starts with the Doctors

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June 28, 2011

Quote of the Day June 28

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June 27, 2011

How to Build Loyalty with an Angry Customer

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June 22, 2011

Challenge of the Week June 23

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June 22, 2011

Quote of the Week June 23

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June 16, 2011

Quote of the Day

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June 16, 2011

Show Your Customers How They Can Save Money

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June 3, 2011

Caution! Robots at Work

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June 2, 2011

Loyalty Challenge of the Week-June 2

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June 2, 2011

Take Action When Your Customers Complain

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May 18, 2011

Loyalty Challenge of the Week-May 18

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May 15, 2011

Your Customers’ Behavioral Styles Shape Buying Decisions

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May 6, 2011

No Email Fridays

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May 4, 2011

10 Actions that Cause Customers to Complain

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April 28, 2011

Loyalty Challenge of the Week-April 28

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April 26, 2011

Great Customer Service is Linked to Strong Leadership

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April 16, 2011

Quote of the Day

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April 16, 2011

Loyalty Challenge of the Week

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April 15, 2011

How to Increase Your Value to Your Boss and Team

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April 13, 2011

How to Create a Customer-Focused Team

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April 9, 2011

Name Calling & Grandma’s Stories are Grounds for Loyalty

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April 7, 2011

Deliver Quality Service, But Hurry Up!

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April 7, 2011

You Are What You Sell

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March 30, 2011

Are You Delighting Your Customers

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