Loyalty Leader Quick Tips

Start your planning today!Each year, thousands of businesses around the world celebrate “Customer Service Week.” It’s an international event devoted to recognizing the importance of customer service and honoring the employees responsible for taking care of customers. Start your planning early in order to achieve maximum participation by employees and generate publicity for your organization.National Customer Service Week is always the first full week of October.Started by the International Customer Service Association in 1988, it has become a national event as proclaimed by the U.S. Congress. According to the ICSA, the purpose of National Customer Service Week is “to create a positive message that lasts all year long and to provide a productive opportunity to generate an even stronger commitment to customer service excellence.”Celebrating Customer Service Week is a wonderful way to show your customers how much they are valued. It is also the perfect time to recognize and reward employees for a job well done by reinforcing the important roles they play in building customer loyalty. Organize a Customer Service Week celebration in your company in order to maximize these benefits:

• Boost morale, motivation and teamwork by rewarding front-line reps.
• Raise awareness that customers are the only reason all employees work for the company.
• Remind employees that customers should never be viewed as an interruption of their work.
• Generate goodwill by thanking employees in every department for their contributions to the customer service chain.
• Thank your customers and remind them of your commitment to customer care. 

Whether you work for a small or large company, you can celebrate Customer Service Week with a one-day event or a whole week of activities. Don’t miss this wonderful opportunity to ignite organization-wide enthusiasm for customer service excellence.Customer Service Week Planning TipsYou will find more planning tips, ideas and resources at National Customer Service Week Tips.