January 19, 2017
The sign on the door of a local ice cream shop read:
“Wanted: Friendly Employees!”
A dynamic company that advertises great customer service must be staffed by employees who are anxious to provide customer care. Many managers and business owners believe that everybody knows how to provide quality service. Their motto is: “If they don’t know, we can teach them.”
It is very difficult to motivate negative employees. It’s impossible to force someone to have a positive attitude. Negative employees will tend to complain, gossip and sneer no matter how elaborate the training resources are in a company. In order to create a culture of customer service excellence, a company needs to build a team of trainable employees who are easy to motivate.
Here are some tips for hiring the “right” employees:
9. When interviewing job candidates who will be working with customers, ask open-ended questions to get a sense of whether or not they will take ownership of customer relationships:
If you want employees who will put the customers first, you need to put customer service first during the selection process. Keep in mind that great customer service begins inside the company with the way employees treat their co-workers.