December 21, 2016
Being nice is the best customer service and co-worker treatment there is. It doesn’t cost much, and it can pay big time. People like to work and do business with people they like.
It’s easy to be nice to others when they’re being nice to you. But it’s quite another story when the other person is rude or cold. When you find yourself dealing with unpleasant customers, rude co-workers or an ineffective boss, ask yourself, “Am I being naughty or nice?”
In other words, are you choosing to rise above the situation or lowering yourself to the level of the unpleasant person? It’s unlikely that you’ll be able to change the behavior of an unpleasant customer or co-worker, but you can change how you choose to respond to others. To change your response, you need to first assess your own behaviors.
Check your naughty list:
You can check your naughty list by answering “yes” or “no” to each question in this self-assessment:
Now check your nice list:
The quality of customer service cannot exceed the quality of the person who delivers the service. You can establish your own reputation of quality by refusing to react to negative people. When in doubt, choose the “nice” road by following these guidelines:
During this holiday season, when everyone is hurried, practice being especially nice. Greet everyone with a smile. You are sure to make someone’s day a little brighter, including yours.