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Testimonials

What my clients say

Outstanding, enlightening, educational, uplifting, warm and personal. I could go on … the sales staff is still talking about Deb! Your program was not only memorable, it was chock full of information that we can use on a daily basis.

Debra was a smash hit with our employees. It has been quite awhile since we have seen the level of enthusiasm from our employees that this seminar has created.

Great job! Your use of group interaction, personal stories and fine examples made the workshop informative and entertaining.

Thank you for all of the great ideas you shared with our management team to keep the customer loyalty momentum going long after your seminar. The team loved your presentation and there has been an extraordinary change in their attitudes.

There are a lot of speakers out there, and a lot of mediocre speakers out there. Debra is top shelf!

Your Webinars on customer service have served as refresher courses for our entire team. We use your follow-up exercises and meetings to reinforce what has been learned. The response from my team has been enthusiastic to say the least. My sincere thanks!

WOW! Excellent newsletter! Was particularly interested in your article about disengaged employees. Thanks for your insights.

Your energy, enthusiasm and motivational style fired up the whole audience… you had them hooked from the minute you walked in the room.

I wanted to let you know about the great feedback that I have been getting regarding your customer service training workshops. I have heard nothing but positive comments on everything from your humor, the energy in the room, and the service takeaways from those who attended.

We have found in Debra Schmidt, a consummate professional interested in bringing about a culture of caring and relationship building that far exceeds anyone in the industry.

Deb, the feedback we’re receiving from your training has been simply awesome! Thank you so much for all your contributions to our team! We want you back as soon as you can fit us into your schedule.

Thanks so much Deb! You are truly an inspiration. you have a way of getting people fired up to succeed. It’s amazing how the ‘little things’ really make a difference. Thanks for a wonderful event!

It is always such a pleasure to open my email and find more tips from you. I work in Customer Service in New Plymouth on the west coast of the north island of New Zealand. Your newsletter has so many articles that meet our needs. Thanks for the wonderful job.

Deb was simply marvelous. She is extremely professional and engaging. Her presentation was so entertaining and informative that I would highly recommend her services to anyone. Staff evaluations consistently stated that Deb was the best speaker we ever had.

I love your new and improved newsletter. The format is easy to use and the printer feature is excellent so that I may forward your awesome articles onto others. Thanks for the weekly encouragement to continue to do what is right for the other person!

I so enjoy your Loyalty Leader newsletter! I work for a health promotion services and fitness company. We refer to our employees as “SERVICE Leaders” and truly understand the value of customer loyalty. Most publications are too dry and wordy but your fresh and creative approach suits me perfectly!

Thank you for delivering such a wonderful presentation for our Winner’s Circle meeting. Your knowledge, enthusiasm and presentation style kept everyone involved and learning. Our team heard only positive comments. The Broaster Company will be calling Deb Schmidt when we need a speaker for future events.

I just wanted to send a short message thanking you for your fantastic newsletter. I work as a consultant and trainer in the UK with clients in the leisure industry.  The content of your newsletter is fabulous. It has numerous tips and real life stories of where excellent customer service has won the day, or more importantly won the customer.

I  just wanted you to know how much I enjoyed your presentation at the School Nutrition Association of Wisconsin Spring Conference.  Your program was awesome and I am honored to be part a subscriber to Loyalty Leader Quick Tips. I will refer to your handouts often.

Debra, your Webinar was a big hit. Thank you so much–you did a fabulous job. Your references to our company’s initiatives were spot on. You engaged the group better than many of our onsite presenters!

You’re a fabulous speaker, engaging and comfortable with all.

I always hire Debra for her content and tools … then she exceeds my expectations by motivating our sales force to achieve new levels of excellence.

I just wanted to let you know that I truly enjoyed your presentation at the APPA conference in Jacksonville last week. It was fun and energetic way to bring several days of classes to a close. You obviously enjoy what you do and for that I’m thankful!