Loyalty Leader Quick Tips

FAQ: Does Debra Schmidt Deliver On-site Employee Training?

January 22, 2014

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What do these organizations have in common?

  • Northwestern Mutual
  • Case New Holland (CNH)
  • Abbott Laboratories
  • Miller Brewing Company
  • Association of Information Technology Professionals
  • American Family Insurance
  • Wells Fargo
  • Society for Human Resource Management
  • We Energies
  • Green Bay Packers

They represent a small sample of the more than 200 businesses who have placed their trust in Debra J. Schmidt to deliver high impact on-site training.

As the CEO of Loyalty Leader® Inc., Debra J. Schmidt is in demand as one of the nation’s top customer service experts. She is the author of Building Customer Loyalty from the Inside Out and has over 30 years of business management experience. Deb has developed service standards and delivered training for companies throughout the United States, helping her clients attract and retain loyal customers and exceptional employees.

All training is customized and guaranteed to support your organization’s objectives.

Deb personally develops each program and presents material in a format that is appropriate for your audience. She quickly builds rapport with employees at all levels, whether they are senior executives, mid-level managers, front-line employees, or, even employees who only deal with internal customers.

Why do so many businesses retain Debra’s training services annually?

She consistently receives rave reviews and has built tremendous loyalty with her clients. She has a long list of companies and organizations who place their trust in her training year-after-year. Managers, human resource personnel, and meeting planners know they can count on dynamic, professional training guaranteed to contain current and relevant material. Employees are motivated and talking about what they have learned long after they attend Debra’s programs.

Why is on-site training with Debra Schmidt a good investment?

Research shows that poor service is the number one reason that businesses lose 91 percent of their unhappy customers. Deb motivates employees to take ownership of service. Her straightforward style, interactive approach, and delightful sense of humor hooks even the toughest employees, and keeps them engaged. Her programs are filled with practical tips and ideas that employees can easily comprehend and apply in the workplace. After training, Debra provides support through resources such as webinars and coaching to help your organization maintain its customer-focused momentum.

Contact us to engage Deb’s services for on-site training.  Debra will be happy to meet with you in person or by telephone to help you assess your organization’s customer service strengths, challenges, and obstacles. Then, she will recommend training and resources guaranteed to build loyalty with both your internal and external customers.

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