POSSIBILITY THINKING BLOG

Customer Loyalty

May 24, 2018

IT Professionals Must Deliver Cutting-Edge Service

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January 24, 2018

How to Build Loyalty with an Angry Customer

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January 16, 2018

Is ‘The Customer Is Always Right’ a Thing of the Past?

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November 30, 2017

7 Tips for Hiring Customer-Focused Employees

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November 20, 2017

Patient Loyalty Starts with Physicians

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November 7, 2017

Deliver Exceptional Service, But Hurry Up!

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October 4, 2017

Why Customers Get Angry…Even When You’re Nice

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July 13, 2017

Show Your Customers How They Can Save Money

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June 20, 2017

Everyone at Work is on the Same Team

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April 19, 2017

Invisible Employees Make Customers Disappear

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March 30, 2017

Time is Precious to Your Customers

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March 15, 2017

The Customer Loyalty Alphabet

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March 8, 2017

Cut Corners on Service and You Will Lose Customers

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March 1, 2017

These Customers Keep Bugging Me

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February 16, 2017

Be Careful Not to Criticize Your Customers

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January 30, 2017

When it Comes to Service, Good Intentions Don’t Count

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January 18, 2017

Follow the 10-10 Rule to Wow Your Customers

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January 10, 2017

Loyalty is Built through C.A.R.I.N.G. Service

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December 26, 2016

You Are About to Lose a Customer: Early Warning Signs

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December 21, 2016

Naughty or Nice? Check Your List Twice

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December 7, 2016

Are You “Shoulding” On Your Customers?

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November 30, 2016

Handwritten Thank You Notes Will Revitalize Customer Loyalty

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August 10, 2016

A Customer Grudge Can Last Forever

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April 1, 2016

Music to Your Customer’s Ears

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March 15, 2016

Check Your Baggage at the Door

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January 11, 2016

Do You Work for a Loyalty-Focused Company?

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September 24, 2015

Customer Service Ownership-Everyone Wins!

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July 29, 2014

No Need to Teach Your Customers a Lesson

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May 8, 2014

Manage Your Customers Moments of Truth

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April 23, 2014

Foul Language Taints Customer Loyalty

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April 9, 2014

Show Gratitude to Keep Your Volunteers

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March 20, 2014

Put Employees First and they Will Take Care of the Customers

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February 20, 2014

Dog Bone Leads to Loyalty

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December 16, 2013

Monalisa is a Master of the Art of Service

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November 27, 2013

Take a Field Trip to Improve Customer Service

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September 18, 2013

Salad, Alzheimer’s, and Spectacular Service

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July 24, 2013

Harley Hoopla: Building Customer Loyalty

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May 10, 2013

Wiggle the Bread to Delight Customers

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April 17, 2013

You’re Invited to Deb’s May 2 Presentation

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March 27, 2013

Laughing Your Way to Loyalty

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March 26, 2013

5 Keys to Customer Loyalty

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March 21, 2013

Tune Up Your Telephone Skills

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February 19, 2013

Good Customer Service Intentions Don’t Count

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February 13, 2013

Are Customers Always Right…Even When They’re Wrong?

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December 7, 2012

Animal Shelter Angel

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October 31, 2012

“Fine” is a Dangerous Word in Business

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October 31, 2012

How to Deliver Seamless Service to Your Customers

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October 10, 2012

Chatting with Customers is Not a Waste of Time

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October 3, 2012

How to Keep Your Customers During a Weak Economy

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July 24, 2012

Do Your Customers View You as Trustworthy?

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July 18, 2012

It’s Called Service for a Reason

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July 12, 2012

Equip All Employees To Go The Extra Mile

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July 12, 2012

All Aboard for the Extra Mile

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April 8, 2012

Old-Fashioned Service Still Counts

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February 24, 2012

Give Your Customers Solutions Instead of Excuses

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February 16, 2012

Sales and Service Are Not Separate Departments

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February 2, 2012

Fax Me a Copy of Your Facial Expression

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January 18, 2012

Is Your Service Worth Bragging About?

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November 16, 2011

7 Ways to Build Customer Loyalty During the Holidays

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September 13, 2011

How to Hire Customer-Focused Employees

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September 8, 2011

Celebrate “Customer Service Week” to Inspire and Reward Employees

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September 1, 2011

Walk in Your Customers’ Shoes

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August 18, 2011

Customer Silence is Not Always Golden

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August 3, 2011

Weak Words Spell Trouble on the Telephone

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June 3, 2011

Caution! Robots at Work

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June 2, 2011

Take Action When Your Customers Complain

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May 4, 2011

10 Actions that Cause Customers to Complain

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April 9, 2011

Name Calling & Grandma’s Stories are Grounds for Loyalty

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March 30, 2011

Are You Delighting Your Customers

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