POSSIBILITY THINKING BLOG

Customer Loyalty

August 2, 2019

Take Action When Your Customers Complain

July 2, 2019

Sales and Service Are Not Separate Departments

May 30, 2019

Put Employees First and they Will Take Care of the Customers

March 20, 2019

Walk in Your Customers’ Shoes

February 20, 2019

Weak Words On The Phone Cause Customer Dissatisfaction

February 8, 2019

7 Steps for Handling Customer Complaints

May 24, 2018

IT Professionals Must Deliver Cutting-Edge Service

January 16, 2018

Is ‘The Customer Is Always Right’ a Thing of the Past?

November 30, 2017

7 Tips for Hiring Customer-Focused Employees

November 20, 2017

Patient Loyalty Starts with Physicians

November 7, 2017

Deliver Exceptional Service, But Hurry Up!

October 4, 2017

Why Customers Get Angry…Even When You’re Nice

July 13, 2017

Show Your Customers How They Can Save Money

June 20, 2017

Everyone at Work is on the Same Team

April 19, 2017

Invisible Employees Make Customers Disappear

March 30, 2017

Time is Precious to Your Customers

March 15, 2017

The Customer Loyalty Alphabet

March 8, 2017

Cut Corners on Service and You Will Lose Customers

March 1, 2017

These Customers Keep Bugging Me

February 16, 2017

Be Careful Not to Criticize Your Customers

January 30, 2017

When it Comes to Service, Good Intentions Don’t Count

January 18, 2017

Follow the 10-10 Rule to Wow Your Customers

January 10, 2017

Loyalty is Built through C.A.R.I.N.G. Service

December 26, 2016

You Are About to Lose a Customer: Early Warning Signs

December 21, 2016

Naughty or Nice? Check Your List Twice

December 7, 2016

Are You “Shoulding” On Your Customers?

November 30, 2016

Handwritten Thank You Notes Will Revitalize Customer Loyalty

August 10, 2016

A Customer Grudge Can Last Forever

April 1, 2016

Music to Your Customer’s Ears

March 15, 2016

Check Your Baggage at the Door

January 11, 2016

Do You Work for a Loyalty-Focused Company?

September 24, 2015

Customer Service Ownership-Everyone Wins!

July 29, 2014

No Need to Teach Your Customers a Lesson

May 8, 2014

Manage Your Customers Moments of Truth

April 23, 2014

Foul Language Taints Customer Loyalty

April 9, 2014

Show Gratitude to Keep Your Volunteers

February 20, 2014

Dog Bone Leads to Loyalty

December 16, 2013

Monalisa is a Master of the Art of Service

November 27, 2013

Take a Field Trip to Improve Customer Service

September 18, 2013

Salad, Alzheimer’s, and Spectacular Service

July 24, 2013

Harley Hoopla: Building Customer Loyalty

May 10, 2013

Wiggle the Bread to Delight Customers

April 17, 2013

You’re Invited to Deb’s May 2 Presentation

March 27, 2013

Laughing Your Way to Loyalty

March 26, 2013

5 Keys to Customer Loyalty

March 21, 2013

Tune Up Your Telephone Skills

February 19, 2013

Good Customer Service Intentions Don’t Count

February 13, 2013

Are Customers Always Right…Even When They’re Wrong?

December 7, 2012

Animal Shelter Angel

October 31, 2012

“Fine” is a Dangerous Word in Business

October 31, 2012

How to Deliver Seamless Service to Your Customers

October 10, 2012

Chatting with Customers is Not a Waste of Time

October 3, 2012

How to Keep Your Customers During a Weak Economy

July 24, 2012

Do Your Customers View You as Trustworthy?

July 18, 2012

It’s Called Service for a Reason

July 12, 2012

All Aboard for the Extra Mile

July 12, 2012

Equip All Employees To Go The Extra Mile

April 8, 2012

Old-Fashioned Service Still Counts

February 24, 2012

Give Your Customers Solutions Instead of Excuses

February 2, 2012

Fax Me a Copy of Your Facial Expression

January 18, 2012

Is Your Service Worth Bragging About?

November 16, 2011

7 Ways to Build Customer Loyalty During the Holidays

September 13, 2011

How to Hire Customer-Focused Employees

September 8, 2011

Celebrate “Customer Service Week” to Inspire and Reward Employees

August 18, 2011

Customer Silence is Not Always Golden

June 3, 2011

Caution! Robots at Work

May 4, 2011

10 Actions that Cause Customers to Complain

April 9, 2011

Name Calling & Grandma’s Stories are Grounds for Loyalty

March 30, 2011

Are You Delighting Your Customers