Loyalty Leader Quick Tips

What Kind of Customer are You?

November 1, 2011

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Customers frequently complain about the poor service they receive from customer service representatives and cashiers. But is it always the service provider’s fault? Many employees are struggling to stay positive because customers are treating them more rudely these days.

Customer service is a two-way street. We need to ask ourselves, “How are we treating the people who are providing us with service in the companies, shops, and restaurants where we do business?”

Here are some tips that will help you spread a positive spirit

You will feel good about the positive difference you can make:

  • Allow enough time for your shopping so you don’t feel rushed.
  • Smile at the waitstaff, even if they don’t reciprocate.
  • Show empathy to individuals who are clearly under pressure.
  • Catch store clerks doing things right and compliment them.
  • Thank everyone with whom you do business.

Especially during busy shopping seasons, try to keep in mind that most of these employees are trying to do the best they can. Many are overworked and underpaid. Many of us have been so disillusioned by poor service that we don’t give even the caring employees a chance to deliver good service.

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