December 14, 2016
According to a Gallup poll, 25% of U.S. employees would fire their bosses if they could. Why? Because many managers set high service standards for their employees, yet fail to abide by those same standards.
Is “walking the talk” a tired old cliché or a bold new concept? Very few managers today receive formal management training. As a result, many are poor communicators and weak in their delegation and leadership skills.
If you are a manager, you are in an excellent position to lead by example. Your employees will only respect your authority if they observe your excellent customer service and communication skills on a daily basis. Building employee and customer loyalty requires a top-down initiative.
5 ways you can earn greater respect and increase employee loyalty:
The only times that employees can successfully challenge your authority is when they see that you are not practicing what you preach. Keep in mind that your employees are your primary customers. Treat them with the same respect and caring service that you deliver to your external customers. Remember that you set the tone for your entire department. Your employees are watching you!