Live Webinars allow you to access interactive, live training with Deb Schmidt. Welcome to Virtual Learning—low cost, no travel, and minimal time commitment! Now you can participate in Loyalty Leader® workshops while you’re sitting at your desk, in a conference room, or even in an auditorium! Each program is approximately 60 minutes in length.
Recorded Webinars are available below. Order your instant downloads today to build a comprehensive training library for your organization.
All pre-recorded webinars come as instant downloads for you to begin your next training right away. Webinars come with a full video and workbook for you and your team to follow along with Deb.
Email Etiquette That Builds Customer & Coworker Loyalty
How to Deliver Exceptional Internal Customer Service
Leading With Emotional Intelligence
7 Ways to Reshape and Strengthen Company Culture During COVID
Email Etiquette Rules Every Professional Should Follow
How to Build Respectful, Positive Co-Worker Relationships
How to Create a Customer-Focused Workplace
Leading Your Team to Excellence
You Are in Sales No Matter What Your Title
Tune Up Your Telephone Skills
Selling with Style
Managing Your Customers’ Moments of Truth
How to Shake Off the Chill of Cold Calling
How to Master the Art of Networking
Managing Workplace Change
How to Deliver Exceptional Internal Customer Service
How to Deal with Difficult People
How to Build Loyalty With Angry Customers
Don’t Settle for Satisfied! Build Customer LOYALTY
Cubicle Etiquette-Creating a Positive, Productive Workplace
Building Solution-Oriented Teams through the Power of Possibility Thinking
Creating Customer Loyalty through C.A.R.I.N.G. Service
Do’s and Don’ts of Customer Communications