Live and Recorded Webinars

Virtual Training

Live Webinars allow you to access interactive, live training with Deb Schmidt. Welcome to Virtual Learning—low cost, no travel, and minimal time commitment! Now you can participate in Loyalty Leader® workshops while you’re sitting at your desk, in a conference room, or even in an auditorium! Each program is approximately 60 minutes in length. 

Recorded Webinars are available below. Order your instant downloads today to build a comprehensive training library for your organization.

Looking for a customized topic? Contact Deb to discuss your training objectives and receive a quote!

[email protected] | 414-331-3872

Live Webinars

Recorded Webinars

All pre-recorded webinars come as instant downloads for you to begin your next training right away. Webinars come with a full video and workbook for you and your team to follow along with Deb.

Email Etiquette That Builds Customer & Coworker Loyalty

How to Deliver Exceptional Internal Customer Service

Leading With Emotional Intelligence

7 Ways to Reshape and Strengthen Company Culture During COVID

Email Etiquette Rules Every Professional Should Follow

How to Build Respectful, Positive Co-Worker Relationships 

How to Create a Customer-Focused Workplace

Leading Your Team to Excellence

You Are in Sales No Matter What Your Title

Tune Up Your Telephone Skills

Selling with Style

Managing Your Customers’ Moments of Truth

How to Shake Off the Chill of Cold Calling

How to Master the Art of Networking

Managing Workplace Change

How to Deliver Exceptional Internal Customer Service

How to Deal with Difficult People

How to Build Loyalty With Angry Customers

Don’t Settle for Satisfied! Build Customer LOYALTY

Cubicle Etiquette-Creating a Positive, Productive Workplace

Building Solution-Oriented Teams through the Power of Possibility Thinking

Creating Customer Loyalty through C.A.R.I.N.G. Service

Do’s and Don’ts of Customer Communications