You may think you don’t need customer service training because you do not directly deal with the external customers. Think again! Your customer is anyone who benefits from the work you do—or, conversely, suffers when your work is done poorly or not at all. Your work is part of a customer-supplier chain. It is not an isolated activity.
Consider what happens to your ability to do a great job when the following occurs:
You are a service provider when you provide material, information or services to others within your organization or to external customers. Most employees have many more internal customers than external ones. Customer loyalty starts within the organization. When you recognize that your co-workers are your primary customers, you can improve every employee’s ability to deliver outstanding service to external customers.
