Webinars

Loyalty Leader University

Don’t Settle for Satisfied! Build Customer LOYALTY

March 22, 2017 / 11:00 am Central Standard Time

Customer loyalty is the responsibility of every employee within your organization. It is earned by building positive relationships, one customer, and employee at a time.  Loyalty-focused companies outperform their competitors each and every time. Loyal customers are more pleasant; they purchase more products, refer new customers and are more forgiving when problems occur.

Debra Schmidt will teach you how to build customer loyalty through a combination of powerful facts, entertaining stories, and interactive exercises. She will help you identify the expectations of internal customers (co-workers, employees) and external customers and teach you how to surprise and delight your customers with exceptional service.

This 60-minute Webinar will benefit employees at all levels of the organization who interact with customers by telephone, face-to-face and even email.

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You'll learn:

  • The characteristic that separates mediocre service from exceptional service
  • 6 reasons customers leave and how to manage them
  • Why satisfied customers are not enough
  • Co-workers, the forgotten customers
  • Your role in the customer service experience
  • Onstage and backstage service
  • Engaging customers: 5 easy keys to building customer loyalty
  • Following the 10-10 rule to build relationships
  • Barriers to building customer loyalty
  • How to add your personal signature of excellence to customer interactions
  • How to become a Loyalty Leader for your organization