Customer loyalty is the responsibility of every employee within your organization. It is earned by building positive relationships, one customer, and employee at a time. Loyalty-focused companies outperform their competitors each and every time. Loyal customers are more pleasant; they purchase more products, refer new customers and are more forgiving when problems occur.
Debra Schmidt will teach you how to build customer loyalty through a combination of powerful facts, entertaining stories, and interactive exercises. She will help you identify the expectations of internal customers (co-workers, employees) and external customers and teach you how to surprise and delight your customers with exceptional service.
This 60-minute Webinar will benefit employees at all levels of the organization who interact with customers by telephone, face-to-face and even email.