All Workshops Are Presented by Debra J. Schmidt
Deb motivates, educates, entertains and delights audiences with powerful, humorous stories that drive her message home and hook even the toughest participants. Her workshops and keynotes are filled with practical tips and ideas that everyone can easily apply in the workplace to build their professional credibility by delivering exceptional service. Her messages resonate across all industry lines.
Deb is in demand as one of the nation’s top customer service loyalty experts. She has developed service standards and delivered training for companies throughout the United States and Canada, helping her clients to keep more customers, retain more employees, get more referrals and sell more products. Deb helps companies boost their profits by leading them to increased customer, employee and brand loyalty.
Loyalty Leader® customer service training workshops are interactive, humorous and filled with powerful content guaranteed to give employees at all levels practical tools that they can immediately apply in the workplace. Each workshop is customized to meet your organization’s objectives.
• Employees with internal and external customers
• Managers and supervisors
• Call center employees
• Small business owners