Eighty-five percent of your career success is in direct proportion to your communications skills. Due to heavy workloads, short staffing and multi-tasking, it’s easy to become a poor communicator. You pretend you’re listening, but in reality, you may miss a lot of what is being said to you.
Sometimes in your desire to handle workplace conversations as quickly as possible, you can neglect the use of common acknowledgments as you communicate. Yet the few extra seconds it takes to add them is well worth the time. If you simply focus on getting the task done and rush through internal and external service requests, you’ll miss tremendous opportunities to build loyalty.
During this program Debra J. Schmidt will teach you how to build much stronger customer and co-worker relationships by improving your communication skills.