Most managers and business leaders begin with honorable intentions for developing a customer service program. They identify the problems and set achievable goals. They invest company resources by hiring an outside consultant or trainer to help them carry out their customer service mission.
Why then, do so many of these initiatives fail to improve the quality of customer service? Most likely, the organization or department is lacking the foundation to support a service culture.
During this workshop, Debra Schmidt will teach you the secrets of how to create and sustain a successful customer service initiative in your organization. Success involves cooperation and customer service ownership by all employees, regardless of their title.
