First impressions are lasting impressions. That’s why every telephone conversation counts. The impression you make on an internal or external customer is entirely dependent upon the way you sound. A single phone conversation can determine whether or not a customer will continue to do business with your company.
The way you handle each call reflects on your department, your company and, most importantly, on you. Learning to see things from the customer’s point of view can help you to develop an excellent phone presence.
During this workshop, Debra Schmidt will teach you how to tune up your telephone skills in order to present a more professional image of yourself and your organization.
The way you communicate with others goes beyond the words you say. Your attitude, body language, communication style and personal appearance are key elements in how successful you will be in your career. Every interaction you have with a co-worker or customer is an opportunity to build or damage your personal credibility. Learning how to adapt your communication style to build greater rapport and trust will help you create positive workplace relationships.
The DISC Behavioral Style Analysis tool and team exercises will be used during this half-day, interactive workshop to equip everyone on the team with tools to help them build greater rapport with their co-workers and customers. Deb will teach you how to create a more professional culture, and significantly improve the quality of internal communications.
Email is the foremost method of communication used in business today. The number of emails sent on an average day is expected to exceed 10 billion worldwide in this coming year. This exceeds the daily number of telephone calls, faxes, and standard mail messages combined! Because of its abuse and misuse, email is doing more damage to workplace and customer relationships than any other form of communication. Email is causing businesses to lose customers and breaking down co-worker relationships.
When employees use email improperly, it serves as a serious source of frustration for their co-workers and customers. The daily misuse and abuse of email is causing major damage to businesses.
Email etiquette refers to a set of guidelines that has been developed by business and communication experts to address concerns about the ineffective and inappropriate uses of email. Following these guidelines will help you to facilitate professional communication with your co-workers and customers.
During this workshop, Debra J. Schmidt will teach you how to properly use e-mail to make it a highly effective tool for workplace communications and building solid co-worker and customer relationships.
All Workshops Are Presented by Debra J. Schmidt
Regardless of your industry, title or current career progress, there’s one skill that transcends all employees at all companies. One skill that can be applied in any situation to keep progress from stalling and ensure quality in your results. That skill is effective communication.
Sounds easy, right? Wrong! Effective communication, while simple, can be a very difficult skill to master. It takes constant attention, consideration, and practice. Deb’s Communications Training Workshops identify the most common pitfalls on the road to effective communication. Each workshop provides specific tools and resources for you and your team to build productive habits that produce results.