Loyalty Leader University

Building Rapport Through Effective Communications

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The way you communicate with others goes beyond the words you say. Your attitude, body language, communication style and personal appearance are key elements in how successful you will be in your career. Every interaction you have with a co-worker or customer is an opportunity to build or damage your personal credibility. Learning how to adapt your communication style to build greater rapport and trust will help you create positive workplace relationships.

The DISC Behavioral Style Analysis tool and team exercises will be used during this half-day, interactive workshop to equip everyone on the team with tools to help them build greater rapport with their co-workers and customers. Deb will teach you how to create a more professional culture, and significantly improve the quality of internal communications.

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You'll learn:

  • How to build your personal credibility
  • Communication facts
  • The power of body language
  • Positive and negative words
  • The impact of attitude on your success
  • Barriers to effective listening
  • Ways to overcome listening barriers
  • Discovering your behavioral styles and how others perceive you
  • How to recognize other people’s behavioral styles
  • The power of first impressions and how behavior affects your social interactions
  • How to adapt your communication style to build rapport with others
  • Communication etiquette
  • Planning productive meetings
  • Steps for improving teamwork and productivity
  • How to recognize opportunities for proactive communications

team-building Training Workshops