Debra J. Schmidt is
known as the Loyalty Leader®.

  Debra J. Schmidt is known as the Loyalty Leader®.
   She helps companies boost their profits through
    greater customer, employee and brand loyalty. Debra
     provides training and presentations for Fortune
      500 companies, small businesses, professional
       organizations and trade associations.  more
building customer loyalty

Building Customer Loyalty
from the Inside Out

by Debra J. Schmidt
Full of interesting tips, quizzes and compelling true stories of good, bad and ugly customer service. From building a loyalty-focused culture to dealing with angry customers, to boosting the bottom line, you'll learn powerful guidelines for retaining your valuable, existing customers.  more

Training & Speaking

Keep more customers. Retain more employees.
Get more referrals. Sell more products.

Debra Schmidt motivates and educates with humorous, interactive programs that hook even the toughest audiences. You'll learn practical tips and ideas that you can apply to increase customer and employee.  more

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I was present at the School Nutrition Association of Wisconsin Spring Conference this past week and just wanted you to know how much I enjoyed your presentation. In fact I was coming down with something and thought earlier in the day that I might just do one of those sneak out moves and head on home. Well after you started your presentation there was no way I was going to leave. It was awesome and I am honored to be part of your email list to receive your "Loyalty Leader Quick Tips." For me marketing somehow always seemed rather intimidating and you made it seem so do able. I know I will refer to your handouts often. Thank you again for the great presentation.

Sharon Poblitz
Food Service Coordinator
Newman Catholic Schools