She helps companies boost their profits through
greater customer, employee and brand loyalty. Debra
provides training and presentations for Fortune
500 companies, small businesses, professional
organizations and trade associations. more »
Full of interesting tips, quizzes and compelling true stories of good, bad and ugly customer service. From building a loyalty-focused culture to dealing with angry customers, to boosting the bottom line, you'll learn powerful guidelines for retaining your valuable, existing customers. more »
Keep more customers. Retain more employees.
Get more referrals. Sell more products.
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I was present at the School Nutrition Association of Wisconsin Spring Conference this past week and just wanted you to know how much I enjoyed your presentation. In fact I was coming down with something and thought earlier in the day that I might just do one of those sneak out moves and head on home. Well after you started your presentation there was no way I was going to leave. It was awesome and I am honored to be part of your email list to receive your "Loyalty Leader Quick Tips." For me marketing somehow always seemed rather intimidating and you made it seem so do able. I know I will refer to your handouts often. Thank you again for the great presentation.
Food Service Coordinator
Newman Catholic Schools