Debra J. Schmidt is
known as the Loyalty Leader®.
Debra J. Schmidt is known as the Loyalty Leader®.She helps companies boost their profits through
greater customer, employee and brand loyalty. Debra
provides training and presentations for Fortune
500 companies, small businesses, professional
organizations and trade associations. more »
Building Customer Loyalty
from the Inside Out
by Debra J. SchmidtFull of interesting tips, quizzes and compelling true stories of good, bad and ugly customer service. From building a loyalty-focused culture to dealing with angry customers, to boosting the bottom line, you'll learn powerful guidelines for retaining your valuable, existing customers. more »
Training & Speaking
Keep more customers. Retain more employees.
Get more referrals. Sell more products.
National Customer Service Week is always the first full week of October.... more »
I want to pass along to you my gratitude for the time and effort you spent in putting together such a wonderful presentation for our Winner's Circle Meeting. Your knowledge, enthusiasm and presentation style kept everyone involved and learning. Our team heard only positive comments and many of our distributors said that they were encouraged by your presentation and would be taking back new ideas try. I can assure you that when The Broaster Company needs a speaker for future events, we will certainly be calling Debra Schmidt.
Ron Schumacher
National Sales Manager
Broaster Systems Division
The Broaster Company
I just wanted to send a short message thanking you for your fantastic newsletter. I work as a consultant and trainer in the UK with clients, mainly in the leisure industry. My aim with them is to try and take their current customer service to the next level by giving them real life examples and tips and methods that can have a positive impact on what they deliver to their customers and colleagues. The content of your newsletter is fabulous. It has numerous tips and real life stories of where excellent customer service has won the day, or more importantly won the customer. I have now ordered your books to supplement the newsletter to increase and improve my knowledge.
Sean Humby
Leisure IQ/ Unique Cards for Business
East Yorkshire
United Kingdom
July 9, 2009
Creating Customer Loyalty Through C.A.R.I.N.G. Service
No matter how good your products or marketing may be, business success or failure is often determined simply by how customers are treated. Debra J. Schmidt will teach you how to make your customers feel good about doing business with you and your company. ... more »
» Upcoming Teleseminars» Teleseminars on CD
through greater
customer and
employee loyalty.