Debra J. Schmidt is
known as the Loyalty Leader®.
Debra J. Schmidt is known as the Loyalty Leader®.She helps companies boost their profits through
greater customer, employee and brand loyalty. Debra
provides training and presentations for Fortune
500 companies, small businesses, professional
organizations and trade associations. more »
Building Customer Loyalty
from the Inside Out
by Debra J. SchmidtFull of interesting tips, quizzes and compelling true stories of good, bad and ugly customer service. From building a loyalty-focused culture to dealing with angry customers, to boosting the bottom line, you'll learn powerful guidelines for retaining your valuable, existing customers. more »
Training & Speaking
Keep more customers. Retain more employees.
Get more referrals. Sell more products.
You'll find hundreds of customer service tips in Building Customer Loyal... more »
ATTENTION WOMEN Business Owners! - Sign Up Today
Each year, dozens of women contact me for advice on various aspects of r... more »
I just wanted to send a short message thanking you for your fantastic newsletter. I work as a consultant and trainer in the UK with clients, mainly in the leisure industry. My aim with them is to try and take their current customer service to the next level by giving them real life examples and tips and methods that can have a positive impact on what they deliver to their customers and colleagues. The content of your newsletter is fabulous. It has numerous tips and real life stories of where excellent customer service has won the day, or more importantly won the customer. I have now ordered your books to supplement the newsletter to increase and improve my knowledge.
Sean Humby
Leisure IQ/ Unique Cards for Business
East Yorkshire
United Kingdom
February 25, 2010
How to Shake Off The Chill Of Cold Calling
Does the thought of cold calling send chills up your spine? You are not alone. Even seasoned sales reps consider cold calling to be the most intimidating aspect of the sales process. Cold calling is a challenging and necessary part of the success formula. You need to contact new prospects if you want to grow your business. Now you can make selling easier on yourself and close more sales!... more »
» Upcoming Teleseminars» Teleseminars on CD
through greater
customer and
employee loyalty.