She helps companies boost their profits through
greater customer, employee and brand loyalty. Debra
provides training and presentations for Fortune
500 companies, small businesses, professional
organizations and trade associations. more »
Full of interesting tips, quizzes and compelling true stories of good, bad and ugly customer service. From building a loyalty-focused culture to dealing with angry customers, to boosting the bottom line, you'll learn powerful guidelines for retaining your valuable, existing customers. more »
Keep more customers. Retain more employees.
Get more referrals. Sell more products.
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I wanted to send a quick email to let you know how much I enjoy your Loyalty Leader enewsletter! I work for L&T Health and Fitness, a health promotion services and fitness management company. We refer to our employees as “SERVICE Leaders” and truly understand the value of customer loyalty. I find most publications way too dry and wordy to hold my attention, therefore, the fresh and creative approach taken by the Loyalty Leader suits me perfectly! I look forward to reading every issue of your newsletter, and find at least one or two things worth forwarding to my co-workers and colleagues of all levels.
Director of Operations
L & T Health and Fitness