Debra J. Schmidt is
known as the Loyalty Leader®.

  Debra J. Schmidt is known as the Loyalty Leader®.
   She helps companies boost their profits through
    greater customer, employee and brand loyalty. Debra
     provides training and presentations for Fortune
      500 companies, small businesses, professional
       organizations and trade associations.  more
building customer loyalty

Building Customer Loyalty
from the Inside Out

by Debra J. Schmidt
Full of interesting tips, quizzes and compelling true stories of good, bad and ugly customer service. From building a loyalty-focused culture to dealing with angry customers, to boosting the bottom line, you'll learn powerful guidelines for retaining your valuable, existing customers.  more

Training & Speaking

Keep more customers. Retain more employees.
Get more referrals. Sell more products.

Debra Schmidt motivates and educates with humorous, interactive programs that hook even the toughest audiences. You'll learn practical tips and ideas that you can apply to increase customer and employee.  more

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Debra, your Webinar was a big hit. Thank you so much--you did a fabulous job. Your references to our company's departments and initiatives were spot on. You engaged the group better than many of our on-site presenters! I wish you could have been there to see how much of a great time everyone was having. I can't wait to discuss topics for additional "Lunch & Learns" with you!

Susan Glynn
Manager of Learning & Development
Arbella Insurance Group