She helps companies boost their profits through
greater customer, employee and brand loyalty. Debra
provides training and presentations for Fortune
500 companies, small businesses, professional
organizations and trade associations. more »
Full of interesting tips, quizzes and compelling true stories of good, bad and ugly customer service. From building a loyalty-focused culture to dealing with angry customers, to boosting the bottom line, you'll learn powerful guidelines for retaining your valuable, existing customers. more »
Keep more customers. Retain more employees.
Get more referrals. Sell more products.
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Outstanding, enlightening, educational, uplifting, warm and personal. I could go on... it's now two days after seminar, and the sales staff is still talking about Deb! Your program was not only memorable, it was chock full of information that we can use on a daily basis. That's what made the session so special.
Bill Hurwitz, C.R.M.C.
Director of Broadcast Sales
Milwaukee Radio Alliance, LLC