Debra J. Schmidt is
known as the Loyalty Leader®.

  Debra J. Schmidt is known as the Loyalty Leader®.
   She helps companies boost their profits through
    greater customer, employee and brand loyalty. Debra
     provides training and presentations for Fortune
      500 companies, small businesses, professional
       organizations and trade associations.  more
building customer loyalty

Building Customer Loyalty
from the Inside Out

by Debra J. Schmidt
Full of interesting tips, quizzes and compelling true stories of good, bad and ugly customer service. From building a loyalty-focused culture to dealing with angry customers, to boosting the bottom line, you'll learn powerful guidelines for retaining your valuable, existing customers.  more

Training & Speaking

Keep more customers. Retain more employees.
Get more referrals. Sell more products.

Debra Schmidt motivates and educates with humorous, interactive programs that hook even the toughest audiences. You'll learn practical tips and ideas that you can apply to increase customer and employee.  more

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I want to pass along to you my gratitude for the time and effort you spent in putting together such a wonderful presentation for our Winner's Circle Meeting. Your knowledge, enthusiasm and presentation style kept everyone involved and learning. Our team heard only positive comments and many of our distributors said that they were encouraged by your presentation and would be taking back new ideas to try. I can assure you that when The Broaster Company needs a speaker for future events, we will certainly be calling Debra Schmidt.

Ron Schumacher
National Sales Manager
Broaster Systems Division
The Broaster Company