She helps companies boost their profits through
greater customer, employee and brand loyalty. Debra
provides training and presentations for Fortune
500 companies, small businesses, professional
organizations and trade associations. more ╗
Full of interesting tips, quizzes and compelling true stories of good, bad and ugly customer service. From building a loyalty-focused culture to dealing with angry customers, to boosting the bottom line, you'll learn powerful guidelines for retaining your valuable, existing customers. more ╗
Keep more customers. Retain more employees.
Get more referrals. Sell more products.
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Your Webinars on customer service came along in a timely fashion. I've wanted to start a "refresher" course on customer service for my team for some time now. Your presentations have served as a catalyst in getting it started. I've been able to surround the two teleconferences we've experienced with follow-up exercises and meetings to reinforce what has been learned. The response from my creative and administrative support teams has been enthusiastic to say the least. My sincere thanks!
Vice President for Client Editorial Services
Coffey Communications, Inc.