She helps companies boost their profits through
greater customer, employee and brand loyalty. Debra
provides training and presentations for Fortune
500 companies, small businesses, professional
organizations and trade associations. more »
Full of interesting tips, quizzes and compelling true stories of good, bad and ugly customer service. From building a loyalty-focused culture to dealing with angry customers, to boosting the bottom line, you'll learn powerful guidelines for retaining your valuable, existing customers. more »
Keep more customers. Retain more employees.
Get more referrals. Sell more products.
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I just wanted to send a short message thanking you for your fantastic newsletter. I work as a consultant and trainer in the UK with clients, mainly in the leisure industry. My aim with them is to try and take their current customer service to the next level by giving them real life examples and tips and methods that can have a positive impact on what they deliver to their customers and colleagues. The content of your newsletter is fabulous. It has numerous tips and real life stories of where excellent customer service has won the day, or more importantly won the customer. I have now ordered your books to supplement the newsletter to increase and improve my knowledge.
Leisure IQ/ Unique Cards for Business