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Loyalty Leader® Sales Training Seminars
I Got What I Asked For...
Negotiating for All You’re Worth
Whether you are aware of it or not, you encounter situations every day where you need to negotiate. You negotiate with your vendors and clients when prospecting, selling and during after-sale service. Team building and project management require negotiations with co-workers and other internal customers. Each of these scenarios requires clear, effective communications.
A negotiation is any communication in which you are attempting to achieve the approval, support or action of someone else. Debra Schmidt will teach you the skills you need to be a successful negotiator whether you are negotiating a million dollar business deal or honoring a service request.
Applying these skills help you gain more respect, more money, and more successful agreements with your clients, vendors, boss and co-workers in all types of business negotiations.
You’ll learn:
- Types of negotiation
- The impact of behavioral styles on negotiations
- 6 basic negotiation principles
- How to prepare
- Setting goals and limits
- How to maintain emotional distance
- Communication tips and body language
- The secrets of successful client negotiations
- How to close the deal
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It is always such a pleasure to open my email and find more quick tips from you.
I work in the area of Customer Service and Privacy within Taranaki District Health Board in New Plymouth on the west coast of the north island of New Zealand. We are always working towards providing the best customer service that we can and your newsletter has so many articles that are easily adapted to our needs here in New Zealand.
Many thanks for the wonderful job that you are doing!
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Maggie Malin
Customer Services/Privacy Officer
Taranaki District Health Board
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