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Live Teleseminars
Loyalty Leader® Teleseminar Schedule
Welcome to the future of training -- low cost, no travel and minimal time commitment! Now you can participate in Loyalty Leader® seminars while you're sitting at your desk! All Teleseminars are conducted via telephone. No computer is necessary to participate.
Each program is "live" and 60 minutes in length. Teleseminars are always scheduled from Noon - 1:00 PM Eastern time. You will receive participation instructions and access code information a day or two prior to the program for which you have registered. Please note -- this is not a toll-free call. Your phone charges will vary depending on your provider and rate plan.
 Save These Dates!
Customer Service Training
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Thursday, April 17, 2008:
"How to Go the Extra Mile and Be a Loyalty Leader"
Completed
Now Available on CD
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Thursday, July 17, 2008:
"How to Deliver Exceptional Internal Customer Service"
Registrations now being accepted
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Thursday, August 28, 2008:
"The Do’s and Don’ts of Customer Communications"
Registrations now being accepted
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Thursday, December 4, 2008:
"How to Build Loyalty With Angry Customers"
Registrations now being accepted
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Thursday, December 11, 2008:
"Tune Up Your Telephone Skills"
Registrations now being accepted
Sales Training
Workplace Communications Training
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Thursday, May 15, 2008:
The Power of Possibility Thinking: Turning Complaints Into Solutions
Completed
Now Available on CD
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Thursday, September 11, 2008:
"How to Manage Effective, Productive Meetings"
Registrations now being accepted
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Thursday, October 16, 2008:
"Email Etiquette for Everyone in the Workplace"
Registrations now being accepted
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Thursday, November 6, 2008:
"Cubicle Etiquette - Creating a Positive, Productive Workplace"
Registrations now being accepted
Debra J. Schmidt
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Meet Your Teleseminar Instructor
Debra J. Schmidt is known as "Loyalty Leader®." She helps companies boost profits by leading the way to greater customer, employee and brand loyalty. She is in demand as one of the nation's top business consultants and speakers. Debra has developed customer service standards and delivered training for companies including Northwestern Mutual, Miller Brewing, Wells Fargo, Roundy's, American Family Insurance, Kohler Co., Hal Leonard Publishing, Lucent Technologies, Sysco Food Services and the Green Bay Packers.
Why Loyalty Leader Teleseminars?
Fast: No wasted time. Each 60-minute session is easy to book into your busy schedule.
Convenient: No airlines. No overnights. No hotels. No travel. And best of all - no lost time out of the office. Simply print the Teleseminar materials we send you when you register, and listen from your desk or conference room telephone.
Benefits the whole team: Teleseminars can be used to train the whole team. A team registration and a speakerphone lets your whole staff listen in.
Easy: A telephone is all the equipment you need. Just dial into the number we provide you after you register and enter your access code. That's it.
Targeted: Loyalty Leader Teleseminars focus on one topic of key interest and deliver actionable take-aways you can apply right away.
Interactive: Your questions will be answered during the program directly by the expert on the call.
Guaranteed: Loyalty Leader Teleseminars are backed by a 100% satisfaction guarantee. If you do not feel the information provided on the call will help you do your job better, we'll refund every penny.
General Information
All Teleseminars are "live" and one hour in length, from Noon - 1:00 PM Eastern time. Phones are open from 11:50 am to 1:05 PM. The Teleseminar will be recorded and available to you for listening through a special access number for 14 days following the actual date of the live program.
We use the honor system and respectfully ask that you do not share access codes with others because that may cause others, including yourself, to have difficulty in accessing the Teleseminar.
The single registration fee for each Teleseminar is $125.
If two or more employees from your organization would like to participate, you will save with the Team Registration option. One low price of $199 entitles you to one telephone line per site, allowing you to gather as many people as you want to listen in on the call using a speakerphone. This provides your whole team with cost-effective, high impact training that includes tips they can start using immediately after participating in the Teleseminar.
Fees are non-refundable, however, if you miss the date of the live program for any reason, you can still listen to the recorded program via your special access number for up to 14 days.
You will receive participation instructions and access code information one week prior to each program. Please note: this is not a toll-free call. Your phone charges will vary depending on your provider and rate plan.
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Your Teleseminars on customer service came along in a timely fashion. I’ve wanted to start a “refresher” course on customer service for my team for some time now. Your presentations have served as a catalyst in getting it started. I’ve been able to surround the two teleconferences we’ve experienced with follow-up exercises and meetings to reinforce what has been learned. The response from my creative and administrative support teams has been enthusiastic to say the least. My sincere thanks!
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Fred Moore
Vice President for Client Editorial Services
Coffey Communications, Inc.
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