The Do's and Don'ts of Customer Communications

Thursday, March 11, 2010
Noon - 1 p.m. Eastern


Presented by Loyalty Leader®,  Debra J. Schmidt

Due to heavy workloads, short staffing and multi-tasking, it's easy to become a poor communicator. You pretend you're listening, but in reality, you miss a lot of what is being said to you.

Sometimes in your desire to handle workplace conversations as quickly as possible, you can neglect the use of common courtesies as you communicate. Yet the few extra seconds it takes to add them is well worth the time. If you simply focus on getting the task done and rush through internal and external service requests, you'll miss tremendous opportunities to build loyalty.

You’ll learn:

  • Why customers get offended even when you’re trying to be nice
  • How to avoid the words and phrases we use every day that damage customer relationships
  • 5 guidelines for active listening
  • 16 barriers to effective listening
  • 12 ways to become a better listener
  • 9 quick communication guidelines
  • How you can say “NO” to a customer and still build a positive relationship
  • 10 ways to make your customers feel valued, even when you’re busy
  • 5 quick tips to help you build rapport and trust with a customer

ORDERING OPTIONS
Live Teleseminar (3/11/2010)
Individual or Team Registration: $199
One low price of $199 entitles you to one telephone line per site, allowing you to gather as many people as you want to listen in on the call using a speakerphone. If your company has multiple sites, you can order additional phone lines for only $75 per line using the order button below.
Additional Phone Lines: $75

PRE-ORDER THE TELESEMINAR CD
When you register your team you can also pre-order the audio CD of this Teleseminar at a 65% discount to include in your organization’s training resource library.
Team Registration
Plus Audio CD: $268
Additional Phone Lines: $75

Meet Your Teleseminar Instructor

Debra J. Schmidt is known as "Loyalty Leader®." She helps companies boost profits by leading the way to greater customer, employee and brand loyalty. She is in demand as one of the nation's top business consultants and speakers. Debra has developed customer service standards and delivered training for companies including Northwestern Mutual, Miller Brewing, Wells Fargo, Roundy's, American Family Insurance, Kohler Co., Hal Leonard Publishing, Lucent Technologies, Sysco Food Services and the Green Bay Packers.

Why Loyalty Leader Teleseminars?

Fast: No wasted time. Each 60-minute session is easy to book into your busy schedule.

Convenient: No airlines. No overnights. No hotels. No travel. And best of all - no lost time out of the office. Simply print the Teleseminar materials we send you when you register, and listen from your desk or conference room telephone.

Benefits the whole team: Teleseminars can be used to train the whole team. A team registration and a speakerphone lets your whole staff listen in.

Easy: A telephone is all the equipment you need. Just dial into the number we provide you after you register and enter your access code. That's it.

Targeted: Loyalty Leader Teleseminars focus on one topic of key interest and deliver actionable take-aways you can apply right away.

Interactive: Your questions will be answered during the program directly by the expert on the call.

Guaranteed: Loyalty Leader Teleseminars are backed by a 100% satisfaction guarantee. If you do not feel the information provided on the call will help you do your job better, we'll refund every penny.

General Information

All Teleseminars are "live" and one hour in length, from Noon - 1:00 PM EASTERN time. Phones are open from 11:50 am to 1:05 PM. The Teleseminar will be recorded and available to you for 7 days following the actual date of the live program.

We use the honor system and respectfully ask that you do not share access codes with others because that may cause others, including yourself, to have difficulty in accessing the Teleseminar.

One low price of $199 entitles you to one telephone line per site, allowing you to gather as many people as you want to listen in on the call using a speakerphone. This provides your whole team with cost-effective, high impact training that includes tips they can start using immediately after participating in the Teleseminar. If your company has multiple sites you can order additional phone lines for only $75 per line.

Fees are non-refundable, however, if you miss the date of the live program for any reason, you can still listen to the recorded program via your special access number for up to 7 days.

You will receive participation instructions and access code information three days prior to each program. Please note: this is not a toll-free call. Your phone charges will vary depending on your provider and rate plan.