How to Deliver Exceptional Internal Customer Service

Thursday, January 21, 2010
Noon - 1 p.m. Eastern


Presented by Loyalty Leader®,  Debra J. Schmidt
You may think you don’t need customer service training because you do not directly deal with the external customers. Think again!

Your customer is anyone who benefits from the work you do—or, conversely, suffers when your work is done poorly or not at all. Your work is part of a customer-supplier chain. It is not an isolated activity.

Consider what happens to your ability to do a great job when the following occurs:

  • When necessary information is missing?
  • Or deadlines are missed?
  • Or you’re put on hold by another department?
  • Or there is no follow-through on a project?

You are a customer when you get material, information, or services from others in your organization or from an outside vendor. You are a service provider when you provide material, information or services to others within your organization or to external customers. Most employees have many more internal customers than external ones.  Customer loyalty starts within the organization. When you recognize that your co-workers are your primary customers, you can improve every employee’s ability to deliver outstanding service to external customers.

You’ll learn:

  • How co-workers read body language
  • The power of your tone of voice
  • 6 common actions that create barriers between work teams
  • How to adapt the way you communicate with co-workers
  • How to recognize how your co-workers perceive you
  • 4 quick and easy tips for building rapport with your co-workers
  • How to establish your “personal signature”
  • 8 ways to be more positive at work
  • How to get your co-workers on your side

ORDERING OPTIONS
Live Teleseminar (1/21/2010)
Individual or Team Registration: $199
One low price of $199 entitles you to one telephone line per site, allowing you to gather as many people as you want to listen in on the call using a speakerphone. If your company has multiple sites, you can order additional phone lines for only $75 per line using the order button below.
Additional Phone Lines: $75

PRE-ORDER THE TELESEMINAR CD
When you register your team you can also pre-order the audio CD of this Teleseminar at a 65% discount to include in your organization’s training resource library.
Team Registration
Plus Audio CD: $268
Additional Phone Lines: $75

Meet Your Teleseminar Instructor

Debra J. Schmidt is known as "Loyalty Leader®." She helps companies boost profits by leading the way to greater customer, employee and brand loyalty. She is in demand as one of the nation's top business consultants and speakers. Debra has developed customer service standards and delivered training for companies including Northwestern Mutual, Miller Brewing, Wells Fargo, Roundy's, American Family Insurance, Kohler Co., Hal Leonard Publishing, Lucent Technologies, Sysco Food Services and the Green Bay Packers.

Why Loyalty Leader Teleseminars?

Fast: No wasted time. Each 60-minute session is easy to book into your busy schedule.

Convenient: No airlines. No overnights. No hotels. No travel. And best of all - no lost time out of the office. Simply print the Teleseminar materials we send you when you register, and listen from your desk or conference room telephone.

Benefits the whole team: Teleseminars can be used to train the whole team. A team registration and a speakerphone lets your whole staff listen in.

Easy: A telephone is all the equipment you need. Just dial into the number we provide you after you register and enter your access code. That's it.

Targeted: Loyalty Leader Teleseminars focus on one topic of key interest and deliver actionable take-aways you can apply right away.

Interactive: Your questions will be answered during the program directly by the expert on the call.

Guaranteed: Loyalty Leader Teleseminars are backed by a 100% satisfaction guarantee. If you do not feel the information provided on the call will help you do your job better, we'll refund every penny.

General Information

All Teleseminars are "live" and one hour in length, from Noon - 1:00 PM EASTERN time. Phones are open from 11:50 am to 1:05 PM. The Teleseminar will be recorded and available to you for 7 days following the actual date of the live program.

We use the honor system and respectfully ask that you do not share access codes with others because that may cause others, including yourself, to have difficulty in accessing the Teleseminar.

One low price of $199 entitles you to one telephone line per site, allowing you to gather as many people as you want to listen in on the call using a speakerphone. This provides your whole team with cost-effective, high impact training that includes tips they can start using immediately after participating in the Teleseminar. If your company has multiple sites you can order additional phone lines for only $75 per line.

Fees are non-refundable, however, if you miss the date of the live program for any reason, you can still listen to the recorded program via your special access number for up to 7 days.

You will receive participation instructions and access code information three days prior to each program. Please note: this is not a toll-free call. Your phone charges will vary depending on your provider and rate plan.