Welcome to eLearning, the future of training—low cost, no travel and minimal time commitment! Now you can participate in Loyalty Leader® seminars while you’re sitting at your desk, in a conference room, or even an auditorium! Each program is “live” and 60 minutes in length. They are generally scheduled from Noon - 1:00 PM Eastern time. You will receive participation instructions and access code information 72 hours prior to the program for which you have registered.

  • Teleseminars
  • Teleseminars are conducted via telephone. No computer is necessary to participate. Please note, this is not a toll-free call. Your phone charges will vary depending on your provider and rate plan.
  • Webinars
  • Webinars allow you to view a PowerPoint presentation through your Web browser while you listen to the audio through your computer speakers or telephone. Phone charges will apply if you choose the telephone option.

Upcoming eLearning Programs

  • "How to Build Loyalty With Angry Customers"
  • In every business, mistakes happen and customers get angry. During this Webinar, you'll learn why customers get angry, even when you're being nice. You'll discover new ways to manage complaints. When a customer complains, it means he or she cares enough about your business to give it a second chance. Angry customers are like gold because when a problem is fixed properly and stays fixed, customer loyalty actually increases!
  • Date:  Thursday, September 23, 2010
  • Time:  Noon - 1:00 p.m. EASTERN
  • Presenter:  Debra J. Schmidt