Do's and Dont's of Customer Communications

Eighty-five percent of your career success is in direct proportion to your communications skills. Due to heavy workloads, short staffing and multi-tasking, it’s easy to become a poor communicator. You pretend you’re listening, but in reality, you may miss a lot of what is being said to you. Sometimes in your desire to handle workplace conversations as quickly as possible, you can neglect the use of common acknowledgments as you communicate. Yet the few extra seconds it takes to add them is well worth the time. Debra J. Schmidt will teach you how to build much stronger customer and co-worker relationships by improving your communication skills.
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Email Etiquette for Everyone in the Workplace

Email is the foremost method of communication used in business today. The number of emails sent on an average day is expected to exceed 10 billion worldwide in this coming year. This exceeds the daily number of telephone calls, faxes, and standard mail messages combined! Because of its abuse and misuse, email is doing more damage to workplace and customer relationships than any other form of communication. Email is causing businesses to lose customers and breaking down co-worker relationships. During this seminar, Debra J. Schmidt will teach you how to properly use e-mail to make it a highly effective tool for workplace communications and building solid co-worker and customer relationships.
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Cubicle Etiquette -- How to Create a Pleasant and Productive Workplace

Cubicles or “cubies” abound whether you work in a Fortune 500 company or a small family-owned business. When you don’t qualify for the corner office, a “cubie” can be a “home away from home,” a place where you can hang family photos and even funny, yet tasteful, cartoons. But, if you’re currently housed in a cubicle, you know that there is no such thing as privacy. Shared workspace is like working in a fishbowl. During this humorous seminar, Debra J. Schmidt will teach you 32 easy-to-follow rules of cubicle etiquette that will help strengthen relationships with your workplace neighbors... co-workers.
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Contact us for more information or to book these seminars.