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Loyalty Leader® Customer Service Training Seminars
How to Deliver Exceptional Internal Customer Service
You may think you don’t need customer service training because you do not directly deal with external customers. Think again! Your customer is anyone who benefits from the work you do -- or, conversely, suffers when your work is done poorly or not at all. Your work is part of a customer-supplier chain. It is not an isolated activity.
Consider what happens to your ability to do a great job when the following occurs:
- When necessary information is missing?
- Or deadlines are missed?
- Or you’re put on hold by another department?
- Or there is no follow-through on a project?
You are a customer when you get material, information, or services from others in your organization or from an outside vendor. You are a service provider when you provide material, information or services to others within your organization or to external customers. Most employees have many more internal customers than external ones. Customer loyalty starts within the organization. It is not an isolated activity. Debra J. Schmidt will help you to recognize your co-workers as your primary customers, and teach you how deliver outstanding internal customer service.
You’ll learn:
- How co-workers read body language
- The power of your tone of voice
- 6 Common actions that create barriers between work teams
- How to adapt the way you communicate with co-workers
- How to recognize how your co-workers perceive you
- 4 Quick and easy tips for building rapport with your co-workers
- How to establish your “personal signature”
- 8 Ways to be more positive at work
- How to get your co-workers on your side
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“Deb, the feedback we're receiving from your training has been simply awesome! Thank you so much for all your contributions to our team! We want you back as soon as you can fit us into your schedule.”
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Lois Chauncey
Human Resources Manager
Avatar Holdings, Inc.
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