Loyalty Leader® Blog

You Are in Sales, No Matter What Your Title

Posted on March 22, 2012

If I ask you right now whether or not you are in sales, chances are you would say, "No, I’m in accounts payable or customer service or marketing." You might even say, "I’m the CEO." ...

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Lack of Follow-up Translates into Lost Sales

Posted on March 1, 2012

Waiting too long to follow up on sales leads has cost me thousands of dollars in lost business. This was one of the most painful mistakes I made during the early years of owning a business. When I waited too long to return a phone...

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Your Customers' Behavioral Styles Shape Buying Decisions

Posted on May 15, 2011

Have you ever left a store vowing never to return? If you answered, "yes," did you leave because of the way you were treated? Most customers stop doing business with a company because one employee treated them poorly...

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You Are What You Sell

Posted on April 7, 2011

In my continuing quest to get in shape, or as my nephew says, "Get buff," I've taken up weight training--again. I was concerned about getting mangled because it's been awhile since I last used the equipment. So I signed up for...

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