Loyalty Leader® Blog

One Rude Employee Can Cost a Business Big Money

Posted on December 21, 2011

In spite of winter's frigid temperatures, it may be time for a Spring cleaning. These are challenging times and the domino effect of the economic downturn is hurting every industry. Businesses are laying off record numbers of...

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What Do People Really Want From Their Jobs?

Posted on September 29, 2011

Managers and employees are often not in agreement about what they believe are the most important aspects of a job, especially as they relate to employee morale and satisfaction. ...

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Ten Surefire Ways to Lose Great Employees

Posted on September 22, 2011

Treat prospective employees with disrespect during the interview process and drag out the application/interview process too long. Do not return job candidates' phone calls or keep them posted on the status of the job for which...

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Great Customer Service is Linked to Strong Leadership

Posted on April 26, 2011

There's a famous story about a group of visitors to Disney. They were walking in the Magic Kingdom when they saw a gray-haired man walk out of his way to pick up a piece of litter. One person in the group approached the man and...

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Managers Beware--Your Employees Are Watching You

Posted on April 14, 2011

Is "walking the talk" a tired old cliché or a bold new concept? Very few managers today receive formal management training. As a result, many are poor communicators and weak in their delegation and leadership skills....

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How to Create a Customer-Focused Team

Posted on April 13, 2011

There is no magic formula for creating a team of customer-focused employees. But one thing is certain: it's the manager's responsibility to create an environment that motivates employees to want to take care of customers. In order...

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Deliver Quality Service, But Hurry Up!

Posted on April 7, 2011

Mixed messages about customer service are commonplace in all types of organizations, and they create extreme levels of stress for employees. Dealing with contradictory messages presents a real challenge because employees cannot...

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