Loyalty Leader® Blog

Stay in Touch Without Smothering Your Customers

Posted on April 26, 2012

As I was getting a manicure the other day, the receptionist interrupted my nail technician, Angie, and said, “That woman from your Toyota dealer is on the line again. Do you want to take the call?” Angie sighed and...

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Customer Service Tip #1

Posted on September 9, 2011

When transferring a call, give your customer the extension number "for future reference," rather than, "in case I lose you."...

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