Loyalty Leader® Blog
What Kind of Customer are You?
Posted on November 1, 2011
Customers frequently complain about the poor service they receive from store clerks and cashiers. But is it always the clerk's fault? Many employees are struggling to stay positive because customers are treating them more rudely...
Loyalty Challenge #12
Posted on September 13, 2011
Eliminate the words "Can't" "Won't" and "Don't" from your business vocabulary. Instead, focus on what you can, will and do for your customers and co-workers....
Loyalty Challenge of the Week Sept. 8
Posted on September 8, 2011
Greet each customer like an old friend who you are genuinely happy to help. Communicate empathy and understanding, especially during the difficult conversations. Keep in mind that yours may be the only kind words they hear today....
Loyalty Challenge of the Week-Sept. 1
Posted on September 1, 2011
Customers are absolutely the most important people in the company. The most important job you have is to make your customers happy. You are not doing your customers a favor when you provide service for them. Your customers...
Loyalty Challenge of the Week-August 18
Posted on August 18, 2011
Start each day with a clean slate. Do not carry around past negative experiences that you have had with customers or co-workers. When you let go of resentments, your days will feel brighter and filled with possibilities....
Loyalty Challenge of the Week August 3
Posted on August 3, 2011
Most customers do not shop for the best price. They shop for the best VALUE. Value=Fair Price + Quality of Product + Caring Service. Caring Service is the one and only piece of that equation that will set you apart from your competition....
Loyalty Challenge of the Week July 6
Posted on July 6, 2011
Thank your customers when they complain. By complaining they are giving your company another chance to retain them as customers....
Challenge of the Week June 23
Posted on June 22, 2011
It's sometimes difficult to separate natural human kindness from customer service. An interesting and revealing idea, don't you think? Be kind to everyone you meet because everyone carries a burden. Exceptional customer service...
Loyalty Challenge of the Week
Posted on June 16, 2011
It is not our job to "teach our customers lessons." When they make mistakes, simply provide the service they need and refrain from "scolding" them or pointing out their error....
Loyalty Challenge of the Week-June 2
Posted on June 2, 2011
If you want to build strong, lasting relationships with your customers...put down the mouse and pick up the phone....
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