Loyalty Leader® Blog

Self-Assessment - Are You a Positive or Negative Listener?

Posted on January 11, 2012

An important aspect of communicating well is listening well. A positive listener makes the person who is speaking feel valued by demonstrating interest in a sincere way. ...

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9 Ways to Become a Better Listener

Posted on January 11, 2012

The challenges of a fast-paced world make many people poor listeners. Effective listening plays a critical role in business. The most successful people I know are people with solid listening skills. Improving your ability to listen...

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Smile! It Increases Your Face Value

Posted on January 5, 2012

According to psychologists, people aren’t happy because they are successful. They are successful because they’re happy. Happy people are easier to work with, more highly motivated and more willing to tackle a difficult...

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Possibility Thinking Energizes Employees

Posted on December 29, 2011

My first management position started out as a nightmare. I was a brand new employee for a mid-sized corporation and I inherited a team of eight talented employees who reported directly to me. They were pleasant enough but after...

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How to Increase Your Value to Your Boss

Posted on December 15, 2011

These are challenging times in every industry and the economy is seriously impacting job security. That's why it's more important than ever to position yourself as a valuable employee in your organization. Your manager's perception...

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Bring Manners Back to the Workplace

Posted on December 8, 2011

Lack of manners are affecting employee morale, lowering productivity and generally making the workplace a less pleasant environment. This can have major implications when you consider how much time you spend at work. We owe it...

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Naughty or Nice? Check Your List Twice

Posted on November 17, 2011

Being nice is the best customer service and co-worker treatment there is. It doesn't cost much, and it can pay big time. People like to work and do business with people they like....

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Why Should I Care About Customer Loyalty?

Posted on October 26, 2011

"I'm not the CEO. I'm not even a manager. So what if customer loyalty boosts the company's profits. I'll never see the money. Why should I care if the customers are loyal?" ...

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Take Time to Praise Your Co-workers

Posted on July 21, 2011

Have you ever found yourself wishing for an occasional pat on the back? If so, you're not alone. It's only natural to want some credit for your hard work. One of the most common complaints in the workplace is about a lack of recognition...

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No Email Fridays

Posted on May 6, 2011

Email is a great productivity tool, right? Wrong! Email use is out of control. Employee relationships are breaking down because co-workers are avoiding face to face conversations and even phone conversations. They're hiding behind...

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