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Loyalty Leader® Customer Service Training Seminars
Building Customer Loyalty
Customer loyalty is the responsibility of every employee within your organization. It is earned by building positive relationships, one customer and employee at a time. Loyalty-focused companies outperform their competitors each and every time. Loyal customers are more pleasant; they purchase more products, refer new customers and are more forgiving when problems occur.
Debra Schmidt will teach you how to build customer loyalty through a combination of powerful facts, entertaining stories and interactive exercises. She will help you identify the expectations of internal customers (co-workers, employees) and external customers and teach you how to surprise and delight your customers through exceptional service.
You will learn:
- How to calculate the lifetime value of your customers
- The top 6 reasons customers leave
- Why satisfied customers are not enough
- The impact of customer loyalty on your organization’s success
- Co-workers -- the forgotten customers.
- How deliver exceptional internal service
- The cost of getting new customers
- How to avoid committing the 7 deadly sins of customer service
- How to avoid the #1 customer loyalty killer
- How to build loyalty with an angry customer
- The 5 keys to building customer loyalty
- How to become a Loyalty Leader for your organization
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Your Teleseminars on customer service came along in a timely fashion. I’ve wanted to start a “refresher” course on customer service for my team for some time now. Your presentations have served as a catalyst in getting it started. I’ve been able to surround the two teleconferences we’ve experienced with follow-up exercises and meetings to reinforce what has been learned. The response from my creative and administrative support teams has been enthusiastic to say the least. My sincere thanks!
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Fred Moore
Vice President for Client Editorial Services
Coffey Communications, Inc.
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