Loyalty Leader® Blog

Quote of the Day

Posted on April 16, 2011

"You have to perform at a consistently higher level than the others. That's the mark of a true professional." ~Joe Paterno...

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How to Increase Your Value to Your Boss and Team

Posted on April 15, 2011

These are challenging times in every industry and the economy is seriously impacting job security. That's why it's more important than ever to position yourself as a valuable employee in your organization. Your manager's perception...

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Managers Beware--Your Employees Are Watching You

Posted on April 14, 2011

Is "walking the talk" a tired old cliché or a bold new concept? Very few managers today receive formal management training. As a result, many are poor communicators and weak in their delegation and leadership skills....

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How to Create a Customer-Focused Team

Posted on April 13, 2011

There is no magic formula for creating a team of customer-focused employees. But one thing is certain: it's the manager's responsibility to create an environment that motivates employees to want to take care of customers. In order...

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Name Calling & Grandma's Stories are Grounds for Loyalty

Posted on April 9, 2011

Walk into the Starbuck's in Whitefish Bay, Wisconsin, and expect to hear some name-calling. The store manager and employees make it their business to memorize the names and coffee preferences of regular customers. The barista...

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Deliver Quality Service, But Hurry Up!

Posted on April 7, 2011

Mixed messages about customer service are commonplace in all types of organizations, and they create extreme levels of stress for employees. Dealing with contradictory messages presents a real challenge because employees cannot...

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You Are What You Sell

Posted on April 7, 2011

In my continuing quest to get in shape, or as my nephew says, "Get buff," I've taken up weight training--again. I was concerned about getting mangled because it's been awhile since I last used the equipment. So I signed up for...

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Do You Work for a Loyalty-Focused Company?

Posted on April 6, 2011

How does the company for which you work measure up when it comes to building customer loyalty? Find out if your company is loyalty-focused with this Loyalty Scorecard. Give your company 5 points for every "True" answer....

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Customer Loyalty is Built Through C.A.R.I.N.G. Service

Posted on April 4, 2011

Voicemail, automated phone systems, email and other technology have replaced the personal touch when it comes to customer service. Customer frustrations are on the rise. Their number one complaint?--no one really seems to care...

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Lunacy in the Lap Lane

Posted on April 1, 2011

My husband and I were lounging by the pool at our health club when we were rattled out of our revelry by a commotion in the lap lanes.For ten minutes or so we had been chatting while two women were swimming laps in the pool in...

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