Loyalty Leader® Blog

Webinar: "How to Shake Off the Chill of Cold Calling"

Posted on May 10, 2012

Register: How to Shake Off the Chill of Cold Calling Thursday, May 31 11:00 a.m. - Noon (CENTRAL) Does the thought of cold calling send chills up your spine? You are not alone. Even seasoned sales reps consider cold calling...

Read the article »

How to Deliver Seamless Service

Posted on May 3, 2012

When customers contact your organization, they deserve to receive exceptional service without having to navigate through an obstacle course. Obstacles may include a complicated phone system, the inability to talk to a “live”...

Read the article »

Quote of the Day

Posted on April 27, 2012

"Don't say you don't have enough time. You have exactly the same number of hours per day that were given to Helen Keller, Pasteur, Michaelangelo, Mother Teresa, Leonardo da Vinci, Thomas Jefferson, and Albert Einstein."...

Read the article »

Stay in Touch Without Smothering Your Customers

Posted on April 26, 2012

As I was getting a manicure the other day, the receptionist interrupted my nail technician, Angie, and said, “That woman from your Toyota dealer is on the line again. Do you want to take the call?” Angie sighed and...

Read the article »

May 3 Webinar-Build Solution-Oriented Teams through the Power of Possibility Thinking

Posted on April 23, 2012

Complaint-oriented teams move backwards, solution-oriented teams move forward. Possibility thinking creates team energy that generates progress rather than frustration. ...

Read the article »

Quote of the Day

Posted on April 7, 2012

"Do what you do so well that they will want to see it again and bring their friends." ~Walt Disney...

Read the article »

Old-Fashioned Service Still Counts

Posted on April 7, 2012

The Walgreen’s chain was founded in Chicago, Illinois in 1901. It started out as a drug store with a fanatically customer-oriented owner, Charles R. Walgreen, Sr. ...

Read the article »

Webinar: Cubicle Etiquette-Creating a Positive, Productive Workplace

Posted on March 30, 2012

Cubicle Etiquette-Creating a Productive Workplace Thursday, April 19, 2012 11:00 a.m. - Noon (CENTRAL) Presented by Loyalty Leader®, Debra J. Schmidt ...

Read the article »

Mistakes Don't Drive Customers Away...People Do

Posted on March 30, 2012

Customers generally do not decide to stop doing business with a company because a mistake was made. They stop doing business because of the way the relationship was handled. People, not mistakes, drive customers away. Mistakes...

Read the article »

You Are in Sales, No Matter What Your Title

Posted on March 22, 2012

If I ask you right now whether or not you are in sales, chances are you would say, "No, I’m in accounts payable or customer service or marketing." You might even say, "I’m the CEO." ...

Read the article »